Eric Rigby

From

I have been insuring my F350 truck in Baja California Sur through Bajabound for a few years and it... has always been simple and straightforward set up and renew online. I recently had a problem with my truck in San Jose Del Cabo and had to get it towed. I have roadside assist coverage and wanted to put in a claim for reimbursement and I was fortunate to be helped by Yara Garci-Crespo, Director of Operations at Bajabound Insurance. She was extremely helpful and handled almost all the communication with Luis Salas, Roadside Assist Claims Executive. I am sure she went beyond the requirements of her position with the amount of effort she put in. She even got the tow company to provide an official receipt needed for the claim. The tow was late in the evening and the driver could not provide an official receipt, we just got a hand-written receipt on arrival. Both Yara and Luis kept me informed with cc. messages throughout the whole process. The end result was that the claim was rapidly and painlessly processed and paid. Outstanding service! Thank you! I highly recommend Bajabound Mexican Insurance.

Pierre Preston

From

I purchased an insurance policy for Mexico (indirectly) through Baja Bound and it was relatively...ood value for money. I had the unfortunate experience of putting a claim through as a pick up truck rear ended me and ran whilst I was in the desert on my motorbike in Baja. The claim process with the Mexican side of the insurance (as it is not Baja that provides the insurance directly) was PAINSTAKINGLY long. However throughout the process Yara from Baja B was absolutely incredible. Consistent with communication and persevering in her attempts to get everyone else to do their jobs properly. I honestly would have lost the will to get my money back without her. It took about seven months to get the Mexican side of the insurance to pay out so you better not be in a rush. All in all, decent insurance company, without whom I'd have kissed goodbye to several thousands as despite speaking Spanish enough to converse comfortably. I don't think I'd have gotten anywhere without Yara. Si puedes leer esto, muchísimas gracias Yara, fue un placer de platicar contigo, siempre estaré agradecido de tu apoyo y tu paciencia!

richard colman

From

This is an update to my previous review. Baja Bound, unbidden on my part, reached out to me to...sist. They coordinated a contact with CHUBB, and the insurance company made me whole by paying for damage sustained to my car. They even reimbursed the $300 payment (or bribe or ...) made to the other party. This is by far the best treatment ever received from an agency or insurance company. I can strongly recommend both Baja Bound and CHUBB. ------------------------------------------------------------------------------------------------------------------- This review is about the insurance process in Mexico with US agents. I have driven in Baja many times, but never had to use my Mexican auto Insurance. This time I did, and it is not a pretty picture: Having purchased a daily CHUBB insurance policy through BAJA BOUND, I drove across the border for a dental appointment. Almost immediately, I had a non-injury minor-moderate collision with another car. We waived each other down, drove a couple of blocks to a side street. We got out to exchange information and discuss - my spanish is extremely poor while the other driver spoke better English. He blamed me for the collision. I showed him my insurance policy. He said it was invalid. He called in a Policia Municipal officer who spoke little English. I showed my policy again. We would have to go to the policer station to work this out - not good! I called CHUBB in Mexico to report the incident and for help. Meanwhile, the other guy said that US$1,000 would settle his interest. I said: "no, forget it - I have insurance!" I asked the CHUBB agent to intercede and handed my phone to the Policia - they talked for a while and nothing happened - off to the Police Station!! I told the guy I was in pain, needed to go to the dentist, and offered him US$300, He said yes and took the money. The cop said to both of us: " OK, are you both satisfied?" We said yes. He left, I drove off, and went back across the US border. My CHUBB policy was apparently useless. I wrote a long note to BAJA BOUND about what happened, but never heard back from anybody. Apparently a slick website does not guarantee anything.