Used them for the first time - twice in the past 10 days. LOVED how easy it was to customize my own...n policy right at my desk, print up the document and head south! So easy! The price was very fair, as well.
Luckily, I didn't have to launch a claim (knock on wood), so I can't comment on their actual policy servicing, but getting insurance online for my trip to Baja was awesomely easy.
Excellent service! Michelle made it so easy for me to purchase a 6 month mexican policy for all of... Mexico. A couple quick back and forth emails and I had my estimate and link to purchase, super easy. Very professional, I am very impressed with the overall experience! Very highly recommended!